Pre-Order Policy

Why Pre-Order?

Pre-ordering is a direct connection from us to you —  both ensuring we can meet demand for our most-loved pieces while giving our community agency to direct the future styles we make. In the process, we eliminate wasteful overproduction by only creating what we need. It allows us to stay nimble, to produce limited editions, and pursue fun collaborations — everyone wins!

 

HOW IT WORKS 

During our pre-order window, you can explore, consider, and place an order for any style in that collection.  Pre-order ahead and save 15%!

When the order window closes, based off your feedback we will assess which pieces we will be moving forward — you’ll be notified the day after your style's window has closed whether your choice will be going into production (and will be refunded if it isn’t!)

Once we launch the final collection, you will be notified that your shipment is ready within the expected 2 week time-frame.

WHAT IF I MISS THE PRE-ORDER WINDOW?

A limited number of pieces from each pre-order style will be available for purchase  on our site. 

 

EXCHANGES & RETURNS

Exchanges and returns follow our normal order & shipping policies.

 

INTERNATIONAL ORDERS

All international sales are final sale and follow our normal order & shipping policies.

  

Still have questions? We're here for you. Feel free to reach out to our customer service team via orders@ozmaofcalifornia.com

 

New User

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.