Pre-ordering is a direct connection from us to you — both ensuring we can meet demand for our most-loved pieces while giving our community agency to direct the future styles we make. In the process, we eliminate wasteful overproduction by only creating what we need. It allows us to stay nimble, to produce limited editions, and pursue fun collaborations — everyone wins!
HOW IT WORKS
During our pre-order window, you can explore, consider, and place an order for any style in that collection. Pre-order ahead and save 15%!
When the order window closes, based off your feedback we will assess which pieces we will be moving forward — you’ll be notified the day after your style's window has closed whether your choice will be going into production (and will be refunded if it isn’t!)
Once we launch the final collection, you will be notified that your shipment is ready within the expected 2 week time-frame.
WHAT IF I MISS THE PRE-ORDER WINDOW?
A limited number of pieces from each pre-order style will be available for purchase on our site.
EXCHANGES & RETURNS
Exchanges and returns follow our normal order & shipping policies.
All international sales are final sale and follow our normal order & shipping policies.
Still have questions? We're here for you. Feel free to reach out to our customer service team via firstname.lastname@example.org